Warranty & Returns
14-Day Warranty, DOA and Wrong Item Claims
Please contact our customer service team by email at firstname.lastname@example.org with a description of the problem along with your order number (by the allotted time listed below). Your order number can be found on the upper right corner of your receipt. If the issue cannot be resolved by email, we will send you instructions on how to send the item back for replacement along with a return authorization (RMA) number. Replacements are ONLY shipped after the defective item are shipped back to us. "Dead on Arrival" (DOA) and "Wrong Item" claims must be reported to us within 48 hours from the delivery time. "14-day Warranty" claims must be reported to us within 14 days from the delivery date.
Your package must be postmarked within 5 days of receiving your return authorization (RMA) number. We will only replace defective items with working items of the same model.
Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition and are subject to 20% restocking fee. You have 14 calendar days to return an item from the date you received it. BEFORE returning product, email email@example.com for a Return Merchandise Authorization. We'll do our best to respond within 24 hours. ePuffStore inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items.
Please include your billing customer name, order number and serial number (if applicable) in your email.
Your obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc.
Our office is open Monday to Friday from 9:00 am - 5:00 pm, Pacific Time.
We are closed all statutory holidays in USA.
We encourage you to test your product within 2 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don’t worry.
In most cases, it’s a simple issue that can be resolved over the internet. You are also welcome to contact us at anytime via email. Please give your name and order number for faster service.
Special Order Items
There are no returns allowed for USED VAPORIZER, ELECTRONIC CIGARETTE, TANK, ATOMIZER PRODUCTS. Electronic cigarette tank and atomizer products are not covered by warranty and cannot be exchanged.
Shipping and Handling
Customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. For all returns, shipping and handling charges are non-refundable. The customer is responsible for shipping charges on the returned merchandise and should ship the product using a method that allows the package to be traced. The shipment should also be insured. No COD packages will be accepted
Limitations of Liability
EPUFFSTORE, JAENOVATION CORP. WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES RESULTING FROM, ARISING OUT OF OR IN ANY WAY RELATING TO THE SITE OR YOUR USE OR INABILITY TO USE THIS SITE OR THE INFORMATION, SERVICES OR MATERIALS ON OR AVAILABLE THROUGH THIS SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. JAENOVATION, CORP. WILL NOT BE LIABLE FOR THE COMPLETENESS, ACCURACY, CORRECTNESS, INTEGRITY, RELIABILITY, CURRENCY, ADEQUACY OR SUITABILITY OF THE CONTENT OR SERVICES PROVIDED ON, OR ACCESSIBLE FROM, EPUFFSTORE.COM
THIS SITE AND ALL INFORMATION, SERVICES AND MATERIALS PROVIDED TO YOU VIA THIS SITE ARE PROVIDED “AS IS”, “AS AVAILABLE” AND WITHOUT WARRANTIES, REPRESENTATIONS, CONDITIONS OR GUARANTEES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, JAENOVATION CORP. DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, CONDITIONS, AND GUARANTEES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES, REPRESENTATIONS, CONDITIONS AND GUARANTEES OF QUALITY, MERCHANTABILITY, MERCHANTABLE QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. JAENOVATION, CORP. DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. JAENOVATION, CORP. DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK AND THAT JAENOVATION, CORP SHALL NOT BE RESPONSIBLE FOR ANY FAILURES OR OMISSIONS ASSOCIATED WITH YOUR USE OF EPUFFSTORE.COM.
Prices and quotes are subject to change without notice. ePuffStore is not responsible for typographical errors.
Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick the order for shipment. Orders cannot be canceled or changed once submitted.
Credit Card Scams
Any credit card charge-backs will be handled by our collection agency. You will automatically be put into collection if we receive a chargeback. Our collection agency will start billing you if they are not paid within 30 days and your information will be reported to the Credit Bureau Agency. We strongly recommend that you contact us to avoid ruining your credit for 5 years. We take credit card scams very seriously and we will do our best to avoid any inconvenience to our customers, please email us with your concerns. you contact us to avoid ruining your credit for 5 years.We take credit card scammers very seriously and we will do our best to avoid any inconvenience to our customers please email us with your concerns.